FAQs

Frequently Asked Questions

How long does delivery take?

International delivery takes 7 to 20 business days. Orders are processed within 1–3 business days after payment is confirmed.

Will I get a tracking number?

Yes! A tracking number is provided after your order has been dispatched.

What is your return policy?

We accept returns within 15 days of delivery. Items must be unused and in their original packaging. Buyers are responsible for return shipping costs.

How long do refunds take?

Refunds are processed within 5–7 business days once we receive the returned item.

What if my item arrives damaged or defective?

We fully cover damaged or defective items. Simply contact us with photos of the item and we’ll resolve it promptly.

How can I contact you?

You can reach us via:
Email: mohrabakaya2000@gmail.com
WhatsApp: +234 8037662566
We respond within 24 hours.